I haven't always done all of my own car maintenance. I did some of it here and there. But it wasn't until last year when I really made a conscious effort to get up off my lazy ass and do as much of it myself as possible. And like many other weekend mechanics, I am finding that paying a dealer or a mechanic to do the work for you doesn't work very well, because they often don't do the job properly.
We have a fairly old Lexus that I used to take to the dealer for maintenance, back when I was too stupid to know any better. I've had bad experiences at some domestic brand dealers with service, but figured that a luxury brand like Lexus would be far better.
Except that now that I'm doing all of the maintenance myself, I am finding all of the half-assed things they did. According to the maintenance schedule that I found for my vehicle, it is now due for a new cabin air filter. So, I bought one, figured out how to take apart the dashboard, reached inside and found... nothing. There was a slot for one, but no cabin air filter was installed.
Of course, I wasn't doing my own maintenance, so I had no idea how long it has been like this. It's possible that it never had an air filter. I then discovered that many other people have complained about the same issue. This annoyance is just one of the latest in a series of things that have caused me to be fairly unhappy with Lexus -- a brand you would expect to have the best customer service (or nearly so) out of all of the makes.
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