Up until last year, I hadn't had a landline in at least 5 years. It's actually probably been longer, but I don't remember. And in that time, I had managed to forget exactly why I hated SBC and having a landline so much. It's partly because the intentionally make their bills difficult to understand (why aren't the charges the same amount every month?), and partly because of the ludicrous number of junk phone calls you receive (even being on the
do-not-call registry [donotcall.gov]).
When we moved into our condo last year, I ordered Yahoo/SBC DSL because it was cheaper than the alternatives. We had to have a landline, because the building intercom system only works through the phone. So, if we didn't have a landline, we wouldn't be able to buzz guests into the building. Anyway, I ordered a landline though them, taking a deal they had on a bundle with DSL.
Anyway, all of the memories of why I hated SBC and landline so much came screaming back. First of all, their customer service was horrible. They got our bill wrong 6 months in a row. So, every month, we had to wait on hold for an hour to talk to someone, who we would eventually find out was changing our account around into a different wrong configuration.
It also took them forever (~3 weeks) for us to receive our DSL modem. And when it arrived, I found that I had to install some crappy software to register its
MAC address [wikipedia.org].
I was very pissed off, and will now do everything possible to avoid doing business with them in the future. Compare that to my experience with Cox Cable, who activated our cable service the same day I ordered it, and always billed us correctly. Plus, the odd times I have had to call their customer service, I haven't had to wait on hold for an hour.
So, at our new place, I ordered Cox Cable again and a cable modem from them. It is more expensive, but I'm willing to pay more to get good customer service. Once again, it was activated very quickly. And when I picked up the cable modem, I found that its MAC address had already been registered, so all I had to do was plug it in.
I find it disappointing that I'm so surprised when services work they way they should. And we already got our first bill, and it was charged correctly. My only complaint so far is that they refused to unblock
port 25 [wikipedia.org] on my account.